30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in FASGEAR’s warehouse for inspection, the refund process will begin.
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Returns must include all accessories
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Items must include original packaging
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For non-quality related warranty claims, buyer is responsible for shipping costs
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For non-quality related warranty claims, Fasgear refunds the cost of the product itself
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Returns may be rejected if items do not meet the above requirements
REFUNDS
Processed refunds are completed wit
hin 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
REPLACEMENTS / EXCHANGES
We make every attempt to provide you with a replacement product that is the same as the item purchased. However, FASGEAR reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.
CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be canceled or amended.
Any unwanted items after your order has been placed must be returned for a refund (please see the ”Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.
